Involved in an accident that was not your fault?

Being involved in a non-fault accident that requires your vehicle off the road while repairs are made can present you with serious problems if you rely on your car for both your business and personal life. If you drive a sports or prestige car and are involved in a non-fault accident we can supply a comparable vehicle while your own is repaired. We specialise in all kinds of Lotus Non Fault Accident Hire. We work closely with a specialist non-fault claims company which is dedicated to ensuring that you are inconvenienced as little as possible and are provided with a comparable car for the duration. At lotuscarhire.co.uk we understand the personal touch and appreciate that our clients have busy lives and want to be inconvenienced as little as possible - hence, we are prepared to go that extra mile.

Our Service Standards

• We aim to call the client within 15 minutes of receiving claim details. These can be submitted online, by telephone or by fax.
• If a replacement vehicle is required we aim to provide same within 4 hours of confirmation that the claim is approved.
• Once the claim is running we progress updates every 48 hours, with the customer being updated where necessary.
• If an engineer’s inspection is required we instruct immediately, with inspections being completed within 48 hours.
• If the vehicle is repairable we could, if required, contact the clients own insurance company to advise them of the incident, in order that repairs can be instructed.
• We operate a full uninsured loss recovery service including policy excess, loss of earnings and other miscellaneous costs.
• We offer access to a legal advisor and clients will get access to a solicitor in the event of injury (clients are not tied to any legal loan agreements or conditional fee agreements).
• Our attitude to customer service is that our customer’s interests are paramount and we go the extra mile to ensure satisfaction.

For further information please telephone on 0800 4586486 for a no obligation discussion of your circumstances.